At pro33, protecting your personal information is a core responsibility — not an afterthought. This Privacy Policy explains precisely what data we collect, why we collect it, how it is stored and secured, and the rights you have over your information as a Member of Indonesia's premier online casino and sportsbook platform.
This Privacy Policy ("Policy") governs the collection, use, storage, disclosure, and protection of personal data by pro33 ("pro33", "we", "us", "our") in connection with the online casino and sportsbook platform operated at pro33.org and all associated subdomains, mobile applications, and digital touchpoints (collectively, the "Platform").
pro33 is committed to handling your personal data with the highest standards of transparency, integrity, and security. This Policy is written in plain English to ensure that Members based in Jakarta, Surabaya, Bandung, Bali, Medan, and across Indonesia can clearly understand their privacy rights and our data obligations.
By registering an account, accessing the Platform, or using any of our Services — including the sportsbook, online slots, slot gacor (high-payout slot) selections, live casino, roulette, and slot tournaments — you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree, you must discontinue use of the Platform immediately.
This Policy should be read in conjunction with our Terms & Conditions and our Responsible Gaming policy, both of which are incorporated by reference.
For the purposes of applicable data protection law, pro33 acts as the data controller in respect of all personal data collected through the Platform. As data controller, pro33 determines the purposes and means by which your personal data is processed.
pro33 operates as an internationally licensed and regulated online gaming platform. All formal data protection enquiries, subject access requests, and legal notices relating to data processing should be directed to:
pro33 has appointed an internal Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and all applicable data protection regulations. The DPO may be reached through the same contact channel above, using the subject line "DPO — Data Protection Officer".
pro33 collects the following categories of personal data from Members and Platform visitors. The specific data points collected depend on the nature of your interaction with the Platform:
3.1 Registration & Identity Data
3.2 Identity Verification (KYC) Data
3.3 Financial & Transaction Data
3.4 Technical & Device Data
3.5 Wagering & Gameplay Data
3.6 Communications Data
pro33 collects personal data through the following channels and mechanisms:
pro33 processes your personal data only where a lawful basis for processing exists. The table below sets out the primary purposes for which we process data and the corresponding legal basis:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract — necessary to create and operate your Member account |
| Age and identity verification (KYC) | Legal obligation — compliance with anti-money laundering (AML) and age verification requirements |
| Processing deposits and withdrawals (IDR via BCA, BRI, OVO, DANA, etc.) | Performance of contract — necessary to execute financial transactions on your behalf |
| Fraud prevention and security monitoring | Legitimate interests — protecting Members and pro33 from financial crime and platform abuse |
| Responsible gaming monitoring (deposit limits, self-exclusion) | Legal obligation and legitimate interests — duty of care obligations to Members |
| Customer support communications | Performance of contract — resolving your enquiries and technical issues |
| Platform analytics and performance optimisation | Legitimate interests — improving the quality and reliability of the Platform |
| Promotional communications (where opted in) | Consent — you may opt out at any time via [email protected] |
| Legal and regulatory compliance | Legal obligation — responding to lawful requests from competent authorities |
Where processing is based on consent (e.g., marketing emails, promotional SMS), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
6.1 Service Partners. pro33 shares the minimum necessary personal data with the following categories of third-party service providers, each of whom is contractually bound to process data solely on our instructions and in accordance with applicable data protection standards:
6.2 Legal Disclosures. pro33 may disclose personal data to competent law enforcement agencies, regulatory bodies, or judicial authorities where required by applicable law, court order, or regulatory directive — without prior notice to the affected Member where disclosure would compromise an ongoing investigation.
6.3 Business Transfers. In the event of a merger, acquisition, or sale of all or substantially all of pro33's assets, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified via the email address on file prior to any such transfer, and your rights under this Policy will be preserved.
pro33 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention schedule applies:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of account + 5 years post-closure (AML obligation) |
| KYC documents (ID, proof of address) | Duration of account + 5 years post-closure |
| Financial transaction records (deposits, withdrawals) | Duration of account + 7 years post-closure (financial records obligation) |
| Wagering and gameplay history | Duration of account + 3 years post-closure |
| Support communications | 3 years from the date of last interaction |
| Self-exclusion records | Indefinitely — to prevent re-registration during exclusion periods |
| Cookie and session data | Session cookies: deleted on browser close; persistent cookies: up to 12 months |
| Marketing consent records | Until consent is withdrawn, then 1 year thereafter as proof of consent management |
Upon expiry of the applicable retention period, data is securely deleted or anonymised in a manner that makes re-identification impossible. Anonymised, aggregated data (e.g., aggregate wagering statistics) may be retained indefinitely for analytical purposes.
pro33 implements a comprehensive, layered security programme to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our technical and organisational security measures include:
pro33 uses cookies and similar technologies — including session tokens, local storage, and web beacons — to operate and improve the Platform. The following table describes the categories of cookies we deploy:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens. The Platform cannot function without these cookies. | Session (deleted on browser close) |
| Functional | Remembering your language preference, display settings, and last visited game category to personalise your experience. | Up to 12 months |
| Analytics | Aggregated, anonymised page view and interaction data to understand how Members use the Platform and identify areas for improvement. | Up to 12 months |
| Fraud Prevention | Device fingerprinting and behavioural signals used by our fraud detection systems to identify suspicious account activity. | Up to 24 months |
9.1 No Advertising Cookies. pro33 does not deploy third-party advertising or retargeting cookies. We do not share your browsing behaviour on the Platform with advertising networks, social media platforms, or any commercial third party for their own marketing purposes.
9.2 Managing Cookies. You can manage, restrict, or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will impair your ability to log in and use the Platform. For guidance on managing cookies in your specific browser, consult your browser's help documentation.
As a pro33 Member, you have the following rights in respect of your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request":
The pro33 Platform is strictly for adults aged 21 and over. pro33 does not knowingly collect personal data from individuals under 21 years of age. The mandatory age verification (KYC) process is specifically designed to prevent access by minors.
If pro33 discovers or has reasonable grounds to suspect that personal data has been collected from an individual under 21 — whether through a falsified date of birth or misrepresentation during registration — the account will be immediately suspended, all associated personal data will be reviewed, and the matter will be handled in accordance with applicable child protection obligations. Any deposits held in the account will be returned to the verified payment method after audit confirmation that the funds originate from a legitimate adult source.
If you are a parent or guardian and believe that a minor in your care has created a pro33 account, please contact us immediately at [email protected] with the subject line "Minor Account Report". We will investigate and respond within 24 hours. Adults only (21+).
pro33 operates as an internationally licensed platform. As a result, your personal data may be transferred to, stored on, or processed by systems located outside Indonesia. Such transfers occur only where necessary to deliver the Services and are subject to the following safeguards:
pro33 does not transfer personal data to jurisdictions with materially weaker data protection standards without implementing appropriate contractual safeguards, including standard contractual clauses or equivalent data transfer mechanisms.
13.1 pro33 reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or business operations.
13.2 When material changes are made to this Policy — particularly changes that affect how we collect, use, or share your personal data — pro33 will notify registered Members via email (to the address on file) or via an in-platform notification at least 7 calendar days before the changes take effect. Non-material clarifications or formatting updates may be published without advance notice.
13.3 The most current version of this Privacy Policy will always be accessible at pro33.org/privacy-policy, with the "Last Updated" date revised accordingly. Your continued use of the Platform after the effective date of any amended Policy constitutes your acceptance of the revised terms.
13.4 If you do not agree to any material amendment, you must cease using the Platform and contact [email protected] with the subject line "Privacy Policy Objection" to request voluntary account closure. Any Real Money Balance held in your account will be returned to your verified withdrawal method following a standard audit review, subject to the withdrawal terms set out in our Terms & Conditions.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way pro33 handles your personal data, our dedicated support and data protection team is available 24 hours a day, 7 days a week — including Indonesian public holidays such as Idul Fitri, Idul Adha, and Hari Kemerdekaan (Independence Day, 17 August).
You may reach us through the following channel:
For responsible gaming concerns — including requests for self-exclusion, deposit limit reductions, or cooling-off periods — please visit our Responsible Gaming page or email [email protected] with the subject line "Responsible Gaming Request".
Your data is protected. Your experience is our priority. Explore world-class slots, live casino roulette, and competitive sportsbook markets covering BRI Liga 1, EPL, and the FIFA World Cup — all on a platform secured by 256-bit SSL encryption. Adults only (21+).